Refund Policy

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Refund & Return Policy – Saltite

This Refund & Return Policy applies to all purchases made onsaltite.com.

Information We Collect

Depending on how you use our store, information may include details you provide when placing an order, creating an account, contacting us or otherwise interacting with the website.

Return Policy

Our return policy lasts 15 days from the date of purchase.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Items that are not in their original condition, are damaged, or are missing parts (not due to our error)
  • Any item returned after the 15-day return window

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed by us within 24–48 hours.

Please note that your bank or payment provider may take additional time to post the refund to your account. This processing time is outside of our control.

Late or Missing Refunds (If Applicable)

If you have not received your refund yet, please:

  1. Check your bank account again
  2. Contact your credit card company (it may take some time before your refund is officially posted)
  3. Contact your bank (processing time is often required)

If you have completed all of the above steps and still have not received your refund, please contact us at:

sales@saltite.com

Sale Items (If Applicable)

Only regular-priced items are eligible for a refund.

Sale items are non-refundable.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.

To request an exchange, please email us at sales@saltite.com before sending your item.

Approved exchanges should be sent to:

Saltite
1107 Middle River Road #27
Middle River, Maryland 21220
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit once the returned item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping for Returns

USA Customers

Returns should be sent to:

Saltite
1107 Middle River Road #27
Middle River, Maryland 21220
United States

Important Return Shipping Notes (All Customers)

  • Return shipping costs are the responsibility of the customer
  • Return shipping charges are non-refundable
  • If a refund is issued, the return shipping cost will be deducted from your refund (where applicable)
  • For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance
  • We cannot guarantee that we will receive your returned item without tracking